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Frequently asked questions

FAQ - Transfers & Tours

Our booking system automatically generate 5% discount for all further tours on our website, you will receive discount codes once you booked your first tour using payment by PayPal or Credit Card.

You will have your reservation confirmed on the screen at the end of the payment process. We will also send a confirmation e-mail to your e-mail address. You can print it out and show it to the guide (whilst not obligatory as the guide will have a list of each member of the tour party, it is your proof of purchase).

All our payments are processed through PayPal, where you can pay with a PayPal account or use your debit or credit card. The payment process is straightforward, secure, and you are protected against unauthorized payments. To pay with your card without a PayPal account, use Guest Checkout and select "Pay with a debit or credit card…" on the payment page.

No, your tour departure is guaranteed. Indeed, the tour will go ahead even if there is only one of you and we will apply the same level of effort to show you Lisbon.

No, departure is guaranteed and our climate ensures over 300 days of sun each year.

For all tours we only use minibuses that hold a maximum of 8 passengers. Each minibus is equipped with air conditioning, reclining seats and a high quality sound system.

Unfortunately, we do not currently have a minibus that is wheelchair accessible. However, if you do have limited mobility (i.e. you can get on and off the coach), we can take your wheelchair with us.

We would recommend sunglasses, comfortable shoes and a camera as the most important items to bring. From June through to September you should dress for warm weather and ensure you have sun protection with you. Meanwhile, from December through to February it can be chilly. The remainder of the year has mild weather.

Changing your tour date is not a problem assuming there remain places available on your preferred date. However, cancellations and no-shows will not be refunded.

No problem - please send us an e-mail with your full address, post/zip code and city and we will send it to you straight away.

We recommend that you book your tour as early as possible to ensure the dates and times that you prefer. Please note that places are limited.

This is no problem at all! All you need to do is show the guide your booking reference, passport or identity card before departure to confirm your reservation on the tour.

G2L has been offering the highest quality private tours in Lisbon since 2009. In the spring of 2012, we decided to start providing regular daily tours and to extend our expertise to individual visitors and small parties.

Please note that G2L is not responsible for any object left inside its vehicles. Any items we find will be taken to our office at Rua Prof. Mira Fernandes 3b, (Metro Olaias) Lisbon. Please call our office regarding any lost items.

Our guides always clearly explain meeting places and times and all tours are run on time. In case you cannot find the group where you thought they were supposed to be, please wait for a maximum of 5 minutes and then go directly to the minibus.


Remember that when you book a private tour, each and every detail is customized for you. This means that you can choose the starting point - within the city area- and the finishing point. You can also determine the language, and the itinerary will always be adapted to your specific needs and interests. Through communicating with one of our agents in the Booking Department, you will receive an answer to all of your queries and at the end of the process we will give you the mobile phone number of our guide, in case of any last minute problems. If you have any other questions, please do not hesitate to contact us.